Lisan Privacy Policy
Lisan AI - FZE (“we,” “our,” or “us”) is committed to protecting your privacy and being transparent about how we collect, use, process, store, and share data.
At Lisan, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect about you and why. We hope you will read it carefully.
This Privacy Policy applies to:
- the Lisan website.
if you want to read the privacy policy of Lisan Chrome Extension, please visit: lisan.ai/en/lisan-chrome-extension-privacy-policy
Summary
We hope you read this entire Privacy Policy. However, if you’re in a hurry, here is a brief overview of the most important points:
- We do not sell, rent, or trade user data.
- We do not use personal data for advertising, marketing, or profiling
- We collect and process data only as necessary to provide requested functionality
- We offer a free service and hope you will upgrade to our paid versions. That’s the only way we make money.
- We aim to collect the minimum data necessary
2- Information Collection
Account creation information
This section describes the personal data you provide when signing up to our website.
2.1 Account Information
When you create or use a Lisan account, we may collect:
- name
- email address
- login provider information when signing in through supported authentication providers such as Google or Facebook
We request permission before accessing account information provided by login providers.
You may revoke such access through your account or provider settings.
2.2 Payment Information
If you upgrade to a paid plan, payment-related information may be processed by third-party payment processors:
- We do **not store full credit card or payment card details**
- Payment processors handle payment data according to their own privacy policies and security practices
2.3 Technical and Usage Information
When you use our website or services, we may collect technical and diagnostic information such as:
- browser type and version
- operating system or device type
- IP address
- pages visited
- date and time of access
- session duration
- diagnostic, crash, and error logs
- approximate geographic location derived from IP address
We may collect additional technical information as needed for compatibility, security, and service reliability.
2.4 User Content
We may collect content you voluntarily submit to Lisan, such as:
- text
- documents
- prompts
- selected content submitted for processing
- support messages or attachments
- team-related information for business or corporate accounts
2.5 Cookies and Similar Technologies
We use cookies and similar technologies to:
- maintain sessions
- remember preferences
- improve service functionality
- support security and performanceWe do **not** use cookies for cross-site advertising profiling.
2.6 Other Information You Provide
We may collect information you provide when you:- contact customer support
- communicate with us by email
- interact with our social media pages
- submit forms, surveys, or feedback
2.7 Sensitive Data
We do not intentionally collect or process sensitive personal data unless it is directly submitted by the user as part of a requested service.
We do not intentionally seek to collect:
health or medical databiometric identifiers
precise location datafinancial account credentials
Where user-submitted content may contain sensitive information, it is processed only to provide the requested service.
3- How We Use Information
We use collected information to:
- provide, operate, and maintain our services
- authenticate users
- process user-submitted content
- improve product performance, reliability, and usability
- detect, prevent, and resolve bugs, abuse, fraud, and security issues
- respond to support requests
- communicate service-related notices and important updates
- comply with legal obligations
We do not use user data for:
- advertising
- selling data
- cross-site tracking
- personal profiling unrelated to the requested service
5- Information Sharing and Disclosure
We do not sell user data.
We may share limited information only in the following circumstances:
5.1 Service Providers
We may use trusted third-party service providers for services such as:
- cloud hosting
- authentication
- payment processing
- customer support
- diagnostics, monitoring, and logging
These providers:
- process data only on our behalf
- are contractually or legally required to protect the data
- may not use the data for their own independent purposes except as required to provide their services
5.2 Legal Compliance and Protection
We may disclose information when necessary to:
- comply with law, regulation, legal process, or governmental request
- enforce our terms and policies
- detect, prevent, or address fraud, abuse, security, or technical issues
- protect the rights, safety, and property of Lisan, users, or others
5.3 Business Transfers
If Lisan is involved in a merger, acquisition, restructuring, financing, due diligence process, bankruptcy, or sale of assets, user information may be transferred as part of that transaction.
5.4 Aggregated or De-Identified Data
We may use aggregated or de-identified information for analytics, research, service improvement, and business purposes, provided it does not identify an individual user.
5.5 Google API Data
Lisan’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements, where applicable.
6- Reviewing User Content
Lisan employees do not routinely review user content.
We may access or review user content only when reasonably necessary to:
- provide requested support
- investigate suspected violations of our Terms of Service
- detect or prevent fraud, abuse, illegal activity, or security threats
- protect the rights, safety, and integrity of Lisan, our users, or the public
- improve our systems in limited, controlled, and where possible anonymized or aggregated ways
7- Data Security
We use industry-standard safeguards designed to protect user data, including:
- encryption in transit using HTTPS
- access controls
- secure infrastructure
- monitoring and logging for security and reliability
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8- Data Retention
We retain data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
In general:
- account information is retained while the account remains active
- user-submitted content is retained only as needed to provide the requested service
- diagnostic and technical logs may be retained for up to 30 days
- upon account deletion, associated personal data is deleted within 30 days, unless retention is legally required
9- Children’s Privacy Policy
Lisan is not intended for children under 13, and we do not knowingly collect personal data from children under 13.
If we become aware that we have collected personal data from a child under 13, we will take steps to delete it promptly.
Parents or guardians who believe a child has provided personal information may contact us at privacy@lisan.ai 10- Changing the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.
When we do, we will post the updated version on this page and revise the Effective Date above.
Continued use of the services after changes become effective means the updated policy will apply.
11- Contact Us
Please feel free to contact us if you have any questions regarding this Privacy Policy by sending us an email to privacy@lisan.ai.
