Lisan Chrome Extension Privacy Policy

Lisan AI - FZE (“we,” “our,” or “us”) is committed to protecting your privacy and being transparent about how we collect, use, process, store, and share data.
At Lisan, we care about the privacy of your data and are committed to protecting it.
This Privacy Policy explains what information we collect about you and why.
We hope you will read it carefully. This Privacy Policy applies to Lisan Chrome Extension‍

Summary

We hope you read this entire Privacy Policy. However, if you’re in a hurry, here is a brief overview of the most important points:
• We process text only within user-editable fields (such as textareas, input fields, and contenteditable elements) to provide grammar checking and writing assistance.
• We do not access or process password fields (such as input fields with type="password")
• The extension’s content script may load on web pages and embedded frames where users can type, but Lisan processes only text entered into user-editable fields and sends that text securely to Lisan servers only to generate grammar corrections and writing suggestions.
• We do not collect, store, or process passwords or sensitive authentication information.
• We do not collect or track browsing history, and we do not process or use content from web pages outside of user-editable text fields.
• The extension does not process or transmit user-entered text unless a user interacts with an editable field or uses the extension’s writing-assistance features.
• We do not sell or use user data for advertising, marketing, or profiling.
• We collect only the minimum data necessary to provide the extension’s functionality.

What is the scope of this Privacy Policy?

This Privacy Policy applies to information collected and processed by Lisan AI - FZE through:
• The Lisan Chrome Extension.
• The Lisan integrations and related services.
• Support and communication with users.
It specifically describes how user data is handled when interacting with the Chrome Extension, including data accessed from web pages, user input, and technical information.
This policy explains how we collect, use, process, store, and share user data when you use the Lisan Chrome Extension and related services.

What is Lisan’s business model?

Lisan offers both free and paid services. We encourage users of the free service to upgrade to paid plans to access additional features. We do not use user data for advertising and do not allow third parties to advertise their products through our services. We also do not sell or share user data for commercial purposes.

2- Information Collection

What information does the Lisan Chrome Extension collect?

When you use the Lisan Chrome Extension, we may collect and process information necessary to provide its functionality.
This may include information that can be used to identify you (“Personal Data”), such as your name or email address if you sign in, as well as information that does not directly identify you (“Non-Personal Data”), such as technical and diagnostic data.
We also process text content from user-editable fields (such as textareas, input fields, and contenteditable elements) solely to provide grammar checking and writing assistance.
The extension’s content script may load on supported web pages, including embedded frames when necessary, in order to detect user-editable fields, but it does not process text outside those fields for writing-assistance purposes.
We do not access or process password fields or other sensitive input fields.

Information you provide when creating or using an account

When you sign up for or use the Lisan Chrome Extension and related services, you may voluntarily provide certain Personal Data, including:
• Account Information: such as your name, email address, and language or usage preferences.
• Login Information: If you choose to sign in using a third-party provider Microsoft Entra ID (Azure Active Directory), we may receive basic profile information (such as your name and email address), subject to your authorization. You can revoke this access at any time through your account or provider settings.
• We do not collect or process payment information through the Chrome Extension. Any payments are handled separately through the Lisan website and are subject to the website’s privacy policy.

Other Information We Collect:

‍As you use the Lisan Chrome Extension and related services, we may collect or process the following information:
• User Content: This includes text or content that you enter, select, or submit through the extension (such as text in input fields, textareas, or contenteditable elements). This content is processed solely to provide grammar checking and writing assistance.
• Technical and Diagnostic Data: This may include information such as browser type, extension version, device type, and error logs. This data is used to maintain performance, reliability, and security.
• We do not access or process password fields or other sensitive input fields.
• We do not collect contacts or other personal data from your device.

Automatically Collected Information
‍
When you use the Lisan Chrome Extension and related services, certain technical and usage information may be automatically collected to ensure proper functionality, performance, and security.
‍• Technical and Log Data: This may include information such as IP address, browser type and settings, extension version, device type, language preferences, and date and time of use. This data is used for system operation, debugging, and security purposes.
• Usage Information: This includes general information about how the extension is used (such as feature usage and interaction patterns) to help us improve performance, reliability, and user experience. This data is typically aggregated and does not identify individual users.
• Device Information: This includes information about the device and environment used to run the extension, such as operating system and browser type.
• Cookies and Similar Technologies: When interacting with related web services (such as account login on the Lisan website), cookies or similar technologies may be used to maintain sessions, remember preferences, and support security.We do not use this information for advertising, cross-site tracking, or profiling. We do not collect precise location data, and any approximate location is derived only from IP address for basic service functionality.

Information collected from other sources
‍
‍We may receive limited information about you from third-party services that you choose to use in connection with the Lisan Chrome Extension.
For example, if you sign in using a third-party authentication provider Microsoft Entra ID (Azure Active Directory), we may receive basic account information (such as your name and email address), subject to your authorization.
We do not collect data from third-party marketing partners or data brokers.
Any information received from third-party services is used only to provide and support the extension’s functionality, as described in this Privacy Policy.

How does Lisan use your information?
‍
We use, process, and store your information only as necessary to provide the Lisan Chrome Extension and related services, including:
• To provide and operate the extension’s functionality, such as grammar checking and writing assistance.
• To process user-submitted text content in order to generate suggestions and improve writing quality.
• To authenticate users and enable account-related features when you sign in.
• To maintain, improve, and optimize the performance, reliability, and usability of the extension and related services.
• To detect, prevent, and address technical issues, security risks, fraud, or misuse of the service.
• To respond to user inquiries, support requests, and provide important service-related communications (such as updates or security notices).
• To analyze aggregated and non-identifiable usage data to improve our features and user experience.
We do not use your information for advertising, marketing, or profiling purposes.
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Does Lisan review user content?
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As a general rule, Lisan does not monitor or manually review user-submitted content processed through the Chrome Extension.
We may access or review limited user content only when necessary to:
• Respond to user support requests.
• Investigate suspected violations of our Terms of Service.
• Detect, prevent, or address fraud, abuse, or security issues.
• Comply with legal obligations (such as valid legal requests or court orders).
• Improve our systems in limited, controlled, and where possible aggregated or anonymized ways.
Any access to user content is restricted and handled with appropriate safeguards.

3- Information Access and Disclosure

Does Lisan share your information?
‍
• Service Providers: We share user data only with specific third-party service providers necessary to operate the Lisan Chrome Extension:
              A. Cloud Hosting Provider Amazon Web Services (AWS):
                     Processes user text requests, technical logs, and infrastructure data to deliver grammar correction and writing suggestions.
               B. Authentication Provider Microsoft Entra ID (Azure Active Directory):
                    Processes account information such as name, email address, and authentication data when users sign in.
               C. Analytics Provider Mixpanel:
                     Receives usage data such as feature interactions, browser type, and extension performance metrics.
               D. Error Monitoring Provider Sentry:
                    Receives technical diagnostics, crash reports, and error logs to help us identify and fix issues.
               E. Customer Support Provider Intercom:
                     Receives account details and support messages when users contact us.
• These providers process data only on our behalf and under our instructions.
• We do not sell user data or share it with advertisers or data brokers.
‍• With   Your Consent: We may share information when you explicitly authorize or request us to do so.
• Legal and Security Reasons: We may access or disclose information if necessary to investigate violations of our Terms of Service, detect or prevent fraud, abuse, or security issues, or comply with applicable laws, regulations, or legal requests.
• Business Transfers: If Lisan is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to this Privacy Policy.
• We do not share user data with third parties for advertising, marketing, or profiling purposes.

Additional Information:
‍
We may use and share aggregated or non-identifiable information (Non-Personal Data) for purposes such as improving our services, analyzing usage patterns, or reporting general product performance.
This information does not identify individual users.
We do not use user data for advertising purposes and do not share Personal Data with third parties for advertising, marketing, or profiling.
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Does Lisan sell or rent your Personal Data?
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No, Lisan does not sell or rent your Personal Data.
‍
Does Lisan use cookies?
‍
Cookies are small text files stored on your device and used by web browsers to remember settings and improve user experience.Lisan may use cookies and similar technologies in connection with its website and related services to:
• Maintain user sessions
• Remember preferences
• Support security and functionality
The Lisan Chrome Extension itself does not use cookies to track browsing activity across websites.
We do not use cookies for advertising, cross-site tracking, or profiling purposes.

Will Lisan send you emails?
‍
We may contact you with service-related communications, such as account notifications, security updates, or important information about the Lisan Chrome Extension and related services.
If you choose to receive optional updates (such as product announcements), you can opt out at any time by following the unsubscribe instructions in those emails or adjusting your account preferences.
We do not send emails on behalf of third-party partners or for advertising purposes.

‍Does Lisan make any of your Personal Data or User Content public?
‍
No, Lisan does not make your Personal Data or User Content publicly available.
Your data is only shared in limited circumstances as described in the “Information Access and Disclosure” section, and is never used for advertising or public distribution.
‍
Does Lisan collect information from children?
‍
If we become aware that we have collected personal data from a child under 13, we will take reasonable steps to delete that information promptly.
If you are under 13, please do not use the Lisan Chrome Extension or provide any personal information through our services.
We encourage parents and guardians to monitor their children’s internet usage and to help enforce this policy.
In regions where the minimum age for data processing is higher than 13, users must meet the applicable minimum age requirement to use our services.
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4- Data storage, transfer, retention, and deletion

‍Where is your information stored ?
‍
Information processed through the Lisan Chrome Extension and related services is stored and processed on secure servers operated by Lisan and its cloud hosting provider, Amazon Web Services (AWS).
Some data may also be stored locally on your device (for example, extension settings or temporary processed text) to improve performance and functionality.
By using the Lisan Chrome Extension and related services, you acknowledge that your information may be processed in countries where Lisan or its service providers operate, which may have data protection laws different from those in your country of residence.
We take appropriate measures to protect your information regardless of where it is processed.

How secure is your information?
‍
Lisan is committed to protecting the security of your information and takes reasonable measures to safeguard it.
We use industry-standard security practices, including encryption in transit, access controls, and secure infrastructure, to protect your data.Some data may be stored locally on your device (such as extension settings or temporary data).
You are responsible for maintaining the security of your device and browser environment.
While we take reasonable steps to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure.
If we become aware of a security breach affecting your data, we will take appropriate steps to investigate, mitigate the issue, and notify affected users where required by applicable law.

How long is Personal Data retained?
‍
We retain Personal Data only for as long as necessary to provide the Lisan Chrome Extension and related services.You may request deletion of your Personal Data at any time as described above. After deletion, we may retain limited information for a reasonable period where necessary for legitimate business purposes, such as security, fraud prevention, or to comply with legal obligations (including legal reporting or auditing requirements).
In general:
• User-submitted text is processed temporarily and typically not stored after processing.
• Diagnostic and technical logs may be retained for up to 30 days.
• Account-related data is retained while the account is active and deleted within a reasonable period after account deletion.‍

What happens if Lisan closes your account?
‍
If your account is closed due to a violation of our Terms of Service, you may contact us to request deletion of your Personal Data.
We will review such requests on a case-by-case basis, taking into account our legal obligations and any requirements related to security, fraud prevention, or compliance.

Will this Privacy Policy ever change?

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
If we make material changes that affect your rights, we will take reasonable steps to notify you, such as by email or by posting a prominent notice on our website.
The updated Privacy Policy will include a revised effective date.
We encourage you to review this policy periodically to stay informed.
Your continued use of the Lisan Chrome Extension and related services after any updates means that you accept the revised Privacy Policy.
If you do not agree with the changes, you should stop using the services and may request deletion of your data.

If you have any questions, requests, or concerns about this Privacy Policy or how your data is handled, you may contact us at:privacy@lisan.aiWe will make reasonable efforts to respond to your request in a timely manner.For the purposes of this Privacy Policy, “Lisan,” “we,” or “us” refers to Lisan AI - FZE.